I hate it when kids have a bad experience with our products. Since I am ultimately responsible for them, I take it very personally when I hear of a student losing work or being frustrated by our tools. I also have a second grade son, so when I hear it is a second grade class having a problem I can imagine how that would affect him. This week was one of those weeks. Calls came in from Wisconsin and Colorado. Both had the same issue, both were new to using Wixie, and both had frustrated kids and teachers.